Frequently Asked Questions (FAQ)

No surprises. No miss-understandings. Get the facts first, and know how we operate. We know you will enjoy working with us. If you could not find an answer to your question, or would like more information, please feel free to contact us directly. We are always available to help answer your questions and make priority orders as simple and easy as possible.

What are your hours of operation?

iPrint is open from 9am – 5:30pm, Monday to Thursday, 9am-5pm Fridays. However, if you want to get in touch after hours please email us or fill out the contact form and a customer service rep will get back to you when we open again.

Where are you located?

iPrint is located at 162 Victoria St South Kitchener, Ontario. On the corner of Park St and Victoria st.

What is your cancellation policy?

iPrint does not offer cancellations under any circumstances. All orders are made-to-order and the process begins immediately after an order is placed. If you have a question about a cancellation of an order please email us at info@iprintonline.ca We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.

What brands do you offer?

iPrint offers a number of well known blank garment brands including, Gildan, American Apparel, Bella, Alternative Apparel, New-Era, and Ogio. We have products available to fit any budget or style requirement. If you’re not sure what product might work best for you, please feel free to visit our show room or get in touch with customer service.

Do you offer Youth sizes?

Yes, we offer a number of styles with Youth options available.

What payment methods do you accept?

We accept VISA, Mastercard, Debit, Company Cheque & Cash.

Screen Printing vs. Iron Ons, What’s The Big Difference?

Iron on’s are cheap, non-permanent, method of heat pressing a printed piece of paper into the fabric of a t-shirt. You’ve likely encountered this method of t-shirt printing before; it can be distinguished by eye quite easily. Iron on’s have dull colours, borders around the image, and often fade, crack, or peel after a few washes. Screen Printing, is a professional print method, which uses permanent and vibrantly coloured plastisol ink, which are printed directly onto the t-shirt fabric and cured in oven at 350 degrees to ensure the print never fades, cracks or peels. The major difference is the quality, longevity, and price difference between the two processes. Screen Printing not only allows prices to be lower because it utilizes cutting edge equipment, it also ensures a better final product that will outlast any other printing method.

Will Your Prints Crack of Fade in Wash?

Absolutely not. Our screen-printing process is airtight, all prints are cured at 350 degrees and we perform a stretch test on all shirts to ensure the ink will not crack or peel.

Screen Set Up Fees, What Are They?

Screen setup fees are a charge that most shops use to cover the cost of setting up screen printing machines to print an order. To keep our prices low and our customers happy, iPrint does not charge setup fees on any order.

What is Press Vinyl Print?

Press Vinyl Print is brand new decoration method that allows us to print full colour images on high quality vinyl material that is then pressed into your apparel. This print method works on any type of fabric, whether it’s a light or dark colour, polyester, nylon, or performances wear, perfect print has no limitations. Our vinyl printer an cutter is state-of-the-art, which ensures your design will have vibrant colours and will never fade, crack, or peel in the wash. This process is used mainly on products that multi colour screen prints cannot be done on, such as bags, hats, and performance wear, and it is perfect for halftones and gradients.

Direct to Garment vs. Screen Printing?

Direct to Garment Printing and Screen Printing are both high quality methods of printing custom apparel, but there are differences between the processes. Screen Printing uses ink, pushed through mesh, and cured in an oven. It is ideal for spot-colours (solid colours) and produces vibrant prints that leave a smooth texture on the t-shirt. Screen Printing is ideal for larger orders because it allows us to offer our customers the best possible price while also offering incredible quality prints. Direct to Garment Printing uses a specially formatted inkjet printer that prints water-based ink directly into the fabric of your t-shirts. DTG printing is ideally used to print multi-colour images of small quantities of t-shirts or to reproduce photos or full colour graphics. Direct to garment leaves a softer feel, but still has the same long-lasting durability that screen-printing has. Both methods are highly recommended methods for printing on t-shirts and serve their purposes based on the quantity of t-shirts and the design being printed.

What Products Work Well with Direct to Garment Printing?

Direct to Garment printing only works on 100% cotton fabrics or slight blends. For polyester or poly/cotton blends we use screen-printing or Permapress to print on apparel.

Can you do personalization for teams and clubs?

Of course! iPrint is a great option for personalizing garments with a name or number. If you’re looking to add a professional looking monogram or number to polo, sweatshirt, hat or jacket, ask us about our team service.